🎁 eToro | Monitoring & IT Manager


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  • Link: Monitoring & IT Manager from eToro

  • Dates: All year 2019.
  • Job location: USA.
  • Job description: Provide day to day support and response to service incidents. Diagnose and resolve IT technical issues. Manage users and permissions. Monitor evaluations, capabilities and tools, and production environment for incidents. Ensure incidents are correctly classified and updated. Work to customer SLA to ensure service is restored quickly. Be on the lookout for trends. Create procedures, create new documentation for both technical and end-user roles. Stay current with the ongoing expansion and development of the company. Provide troubleshoot, diagnose and resolve issues while maximizing customer satisfaction. Ensure service SLAs and KPIs are met.