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- Link: Tech Support Engineer from eToro
- Dates: All year 2019.
- Job location: Tel-Aviv, Israel.
- Job description: Provide first line support and technical expertise to troubleshoot, diagnose and resolve customer issues. Respond to, resolve and document all incoming cases reported. Provide global internal support for the entire organization. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VoIP etc. Manage users and permissions. Identify and escalate priority issues. Monitor customers for Incidents that require investigation, diagnosis and resolution. Work to customer SLA to ensure service is restored quickly to the end user. Be on the lookout for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team.
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