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- Link: Customer Support Officer (Chinese language) from The Li Markets
- Dates: All year 2020.
- Job location: London, UK.
- Job description: Focused on the Chinese speaking market, manage large amounts of incoming calls. Generate sales leads. Reach out local businesses nationwide. Identify and assess customers’ needs. Build sustainable relationships and trust with customer accounts. Provide accurate, valid and complete information. Meet personal/customer service team sales targets. Handle customer complaints and provide appropriate solutions and alternatives, follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
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