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- Link: Tier 2 support Team Leader from eToro
- Dates: All year 2020.
- Job location: Tel-Aviv, Israel.
- Job description: Act as a gate to other Cloud groups by providing professional analysis and support. Work with and operate various monitoring and control systems. Maintain communication with clients and different elements. Perform system analysis, use well defined tools sets. Assess and prioritize faults and respond or escalate accordingly. Ensure processes and resources are aligned towards achieving committed SLAs and KPIs.
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