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🎁 Interactive Brokers | Fraud Investigation/Research Analyst


  • Link: Fraud Investigation/Research Analyst from Interactive Brokers

  • Dates: All year 2023
  • Job location: Chicago, Illinois.
  • Job description: Handle of client exceptional inquiries via call backs - verbal and video client verification. Handle escalations of client inquiries pertaining to IBKR’s security system via tickets. Problem management with focus on security protocols and practices. Handle escalations of suspicious client activity or behavior to Senior SFP Analysts. Track of fraud cases and trends realized. Creation of on-the-job training and fraud awareness material.