🎁 PrimeXM | Technical Support Engineer - Dubai


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  • Link: Technical Support Engineer – Dubai from PrimeXM

  • Dates: Until December 31, 2017.
  • Job location: Dubai, UAE.
  • Job description: Understand and develop requests and requirements from Technical Account Managers and clients. Onboard new clients, modify existing client setups. Deploy updates and perform maintenance of software components and apps. Manage incidents and handle emergencies, resolve or escalate any issues. Follow the escalation chain, maintain communication with stakeholders, ensure that requests and queries are resolved. Monitor the live environments with daily and weekly checks, and from direct alerts and monitoring consoles. Analyze and investigate cases, or troubleshoot issues. Respond to trade and price investigations.