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🎁 OANDA | Supervisor, Client Experience


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  • Link: Supervisor, Client Experience from OANDA

  • Dates: Until December 31, 2018.
  • Job location: Singapore.
  • Job description: Develop a strong understanding of OANDA’s offerings, how the systems work and customer lifecycles. Ensure Client Experience is updated in a timely way. Increase customer engagement and ultimately satisfaction scores. Develop and implement on-going training sessions to ensure superior OANDA product knowledge of team members to ensure positive outcomes with engagement with clients. Identify the types and causes of call center turnover and factors that impact agent retention. Workforce management.