🎁 IG Markets | Incident Manager


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  • Link: Incident Manager from IG Markets

  • Dates: All year 2019.
  • Job location: London, UK.
  • Job description: When incidents arise, quickly determine the severity of the issue regarding the business impact and technical complexity. Notify, escalate and communicate to senior management. Prioritize incidents. Maintain accurate & up to date records. Seek improvements to ensure that lessons are learnt from incidents. Ensure relevant IT Teams have performed the proper root cause analysis, documented the workarounds and known errors, the issue has been resolved. Functions as subject matter expert in root cause analysis methodologies and issue resolution. The team is responsible for the IT Change Process and be involved in activities such as organizing, coordinating and communicating changes. Participate in the Change Advisory Board meetings. Deliver problem management metrics.