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- Link: Head of Production Support from FxPro
- Dates: All year 2019.
- Job location: Limassol, Cyprus.
- Job description: Monitor the performance of the Production Support Department. Investigate and propose improvements in the processes, procedures and tools. Establish performance measures, track the processes and their execution. Ensure efficient resolution of problems and work with different parties. Resolve production issues by managing tickets from start to finish. Investigate and diagnose production issues. Liaise with external parties and internal departments. Recommend product enhancements. Write team specific knowledge base and user manuals.
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