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- Link: Senior Customer Experience Analyst from Questrade
- Dates: All year 2019.
- Job location: Toronto, Canada.
- Job description: Create exceptional customer experience moments using core principles of service design. Review complex workflows, processes and interactions and simplify them to deliver WOW moments. Identify and navigate constraints in existing systems as well as potential barriers in new systems to support the building and scaling of customer-centric solutions. Create journey maps, service patterns and service blueprints for products and services. Engage in creative problem solving, take on the role of client champion and storyteller to explain complex analysis to any audience.
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