🎁 Interactive Brokers | Trainer – Voice & Accent


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  • Link: Trainer – Voice & Accent from Interactive Brokers

  • Dates: All year 2020.
  • Job location: Mumbai, India.
  • Job description: Partner with the recruiting team to identify potentially trainable candidates during the hiring stage. Train new hires and existing associates. Develop Training material as per process requirements. Be actively involved in TNI & TNA to cater to business needs. Monitor and assess Customer Service calls on Communication, Soft Skills, and Customer Service Parameters. Participate in calibrations to ensure consistent scoring & feedback delivery approach. Escalate possible new hire attrition and flag poor performance, misfit skills, or behavioral issues.