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- Link: Customer Service Representative – Trade Issues from Interactive Brokers
- Dates: Until December 31, 2017.
- Job location: Chicago, USA.
- Job description: Be responsible of problem management with focus on wide scale service issues. Investigate customer inquiries regarding trade-related issues: Executions, position liquidations, order trigger conditions, trade cancellation requests, product availability & attributes, order types and routing logic. Assist with trading platform operation and features; analyze and test existing systems and procedures. Make recommendations and assist in the implementation enhancements. Respond to inquiries, concerns and complaints from existing and prospective customers.
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