🎁 Interactive Brokers | Call Center Trainer


ENDED
  • Link: Call Center Trainer from Interactive Brokers

  • Dates: Until December 31, 2017.
  • Job location: Chicago, USA.
  • Job description: Develop and continually improve the IB Call Center CSR training processes. Define gaps or process breaks and implement improvements. Create and update training content and reference materials emphasizing on e-learning and virtual classrooms. Assess staff training needs. Develop testing and certification programs to evaluate comprehension and manage skills-based routing logic of client inquiries. Track company initiatives, development efforts and policy changes to ensure that staff is informed and trained in advance. Report plans and progress to management and coordinate activities with Quality Assurance Group.