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🎁 GAIN Capital Group | Product Owner, Onboarding
ENDED
- Link:Product Owner, Onboarding from GAIN Capital Group
- Dates: All year 2018.
- Job location: Bedminster, USA.
- Job description: Serve as the voice of the customer and champion for the customer onboarding experience. Drive all aspects of the product lifecycle from concept development through execution. Shape the customer onboarding strategy. Analyze customer and market data. Collaborate to boost customer engagement and drive conversion. Team up with other areas to improve existing features, roll out new capabilities and identify new and creative ways to improve the onboarding experience. Stay abreast of third-party onboarding/KYC solutions and the competitive landscape. Develop creative solutions to differentiate the company from the competition. Conduct training sessions and launch activities as new features and processes are introduced. Assist with user acceptance testing (UAT) and product release signoff. Establish measurable KPIs and customer experience benchmarks.
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