🎁 OANDA | IT Support Analyst

  • Link: IT Support Analyst from OANDA

  • Dates: Until December 31, 2018.
  • Job location: Toronto, Canada.
  • Job description: Provide desk side support to users. Perform network problem analysis and monitor tasks, network management systems and respond appropriately. Perform problem analysis and triage problem. Record, track and document the service desk request problem-solving process. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet. Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation. Collect, organize and document all problems and solutions. Assist technicians with installation, configuration and setup of computer systems.