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- Link:IT support Engineer from eToro
- Dates: All year 2020.
- Job location: China.
- Job description: Provide first line support and technical expertise to troubleshoot, diagnose and resolve customer issues. Respond to, resolve and document all incoming cases reported by End-users. Provide global internal support for the entire organization. Diagnose and resolve technical hardware and software issues. Manage users and permissions. Identify and escalate priority issues. Monitor customers for Incidents that require investigation, diagnosis, and resolution. Be on the lookout for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved.
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